MP Enduro Works

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Terms and Conditions

Terms and Conditions for MP Enduro Works

1. Introduction

Welcome to MP Enduro Works. These Terms and Conditions govern your use of our website and the purchase of any products from us. By placing an order, you agree to be bound by these terms.

2. Business Details

Company Name: MP Enduro Works
Email Contact: mpenduroworks@gmail.com
Physical/Registered Address: 80 Alltygrug Road, Ystalyfera, Swansea, SA9 2AR

3. Products and Orders

All products are sold as standard, off-the-shelf items and are subject to availability.
Images of products on our website are for illustrative purposes only. Actual products or packaging may vary slightly.
Compatibility: It is your responsibility to ensure that the parts ordered are compatible with your specific motorcycle make, model, and year.
A contract is only formed between us when we dispatch your items and send a shipping confirmation email. We reserve the right to cancel orders prior to dispatch if an item is out of stock.

4. Pricing and Payment

All prices are listed in GBP (£).
Prices exclude delivery charges, which are calculated and added at checkout.
Payments are processed securely and instantly at checkout via our Square account. We accept all major credit and debit cards supported by Square.
Payments must be cleared in full before items are dispatched.

5. Shipping and Delivery

Geographic Limits: We currently ship exclusively to addresses within the United Kingdom. We do not accept international orders.
Delivery dates are estimates only and cannot be guaranteed.
Risk of loss or damage to the products passes to you upon delivery.

6. Cancellations, Returns, and Refunds

Right to Cancel: In line with UK consumer laws for standard stock, you have the right to change your mind and cancel your order within 14 days of receiving your items.
Return Conditions: To qualify for a full refund, items must be returned to us unused, uninstalled, undamaged, unaltered, and in their original, resalable packaging.
Return Shipping: You are responsible for the cost of return postage unless the item is faulty or delivered in error.
Faulty Goods: If a product arrives damaged or develops a manufacturing fault, please contact us immediately to arrange a return, replacement, or refund.

7. Installation and Liability

MP Enduro Works supplies parts for self-installation or professional fitment. We are not liable for any damage, mechanical failure, or injury caused by incorrect installation or misuse of any parts sold.
We strongly recommend that all technical mechanical components are installed by a qualified motorcycle technician.

8. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

Return and Refund Policy

Returns and Refunds Policy for MP Enduro Works

Thank you for shopping at MP Enduro Works. If you are not entirely satisfied with your purchase, we are here to help.

Our policy complies fully with the UK Consumer Contracts Regulations for standard, off-the-shelf stock.

1. How to Start a Return

You have 14 days from the day you receive your order to notify us that you wish to return it.
To start a return, simply email us at: mpenduroworks@gmail.com
Please include your order number and the reason for the return in your email.
Once we confirm your request via email, you have 7 days to post the item back to us.

2. 14-Day Right to Cancel (Change of Mind)

You have 14 days from the date you receive your order to notify us that you wish to return it for a change of mind.
To start a return, please email us at mpenduroworks@gmail.com with your order number and details of the item you wish to return.
Once you notify us, you have a further 7 days to send the item back to us.

3. Return Conditions

To be eligible for a full refund, your item must meet the following criteria:

It must be unused, unmounted, and undamaged.
It must be in its original, unopened packaging (with all tags, seals, and manuals intact).
It must be in a resalable condition.
Note: Parts that show signs of attempted installation, damage, grease, or tool marks cannot be accepted for a change-of-mind refund.

4. Return Shipping Costs

You are responsible for paying your own shipping costs for returning your item.
Shipping costs from your original order are non-refundable.
We strongly recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit back to us.

5. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, is incorrect, or develops a manufacturing fault, please contact us immediately at mpenduroworks@gmail.com.
Please include photos of the damage or the fault alongside your order number.
For verified faulty or incorrect items, we will provide a prepaid return label or refund your return postage costs, and offer you a full refund, repair, or replacement.
Note: It is your responsibility to ensure that the parts ordered are compatible with your specific motorcycle make, model, and year.

6. Refunds Process

Once we receive your item, we will inspect it and notify you that we have received your returned package.
If your return is approved, we will initiate a refund to your original payment method via Square.
Processing Time: Square refunds typically clear take 2–5 business days to appear back in your bank account, depending on your card issuer.

7. Return Address

· Please send all approved returns to:
MP Enduro Works

80 Alltygrug Road, Ystalyfera, Swansea, SA9 2AR

Terms and Conditions

Return and Refund Policy

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